Orders received before 2pm Monday – Friday will be processed within 24 hours pending payment verification. Orders placed after 2pm will be processed the next business day. (NB: All times are GMT, subject to Daylight Saving Time)
All orders over £35 are shipped free
Shipping costs are determined by the shipping destination and delivery service time. We use Royal Mail and FedEx for our shipments.
These service providers indicate their delivery times as:
• UK Standard (2 - 3 working days) £1.99 (Free on orders over £35)
• UK Priority (1 working day) £2.49 (Free on orders over £35)
• USA Priority (2 working days) £11.42 (Free on orders over £35)
• Europe Standard (5 - 7 working days) £11.42 (Free on orders over £35)
• Rest of world (5 - 7 working days) £11.42 (Free on orders over £35)
The above delivery times should be used as a guideline only – once an item is collected by our shippers it is beyond our control and therefore cannot be guaranteed. We recommend bearing this in mind when placing any order, especially if your delivery is time sensitive.
Import duties & customs fees:
We do NOT cover taxes or duties on international shipments. FedEx have indicated that orders of less than $800 to USA should not attract any additional costs. For the avoidance of doubt any import duties & customs fees that may be applied to goods entering your country are NOT included in the price of afterheels® products.
Any additional charges for customs clearance must be borne by the purchaser as these are levied by government legislation of the countries delivered to. As customs policies vary widely from country to country we are unable to predict what these will be. We advise consulting your local shipping agent or customs office PRIOR to placing an order.
Refused Shipments:
If shipments from afterheels.com are refused by the purchaser for any reason then you are liable for original shipping costs plus any additional duties, taxes and/or customs charges incurred on the package during transit. This includes both original and return shipment costs, as well as the cost of returning the package to afterheels.com. This amount will be subtracted from any refund owed.
Returns Policy:
afterheels® will accept unworn products purchased exclusively from afterheels.com within 14 days from the date of purchase.
To pack and ship your returns simply: Complete the online returns form (available by clicking afterheels® returns form) Pack your item (you can re-use the pack that was used to ship to you) ensuring that any original shipping text is obscured Ship back to afterheels® at:
afterheels® returns to Shoomaker Pera Business Park Nottingham Road Melton Mowbray Leicestershire LE13 0PB
Decisions on which delivery agent to use should be the most convenient and economical to yourself as we cannot reimburse these costs. We advise that you use a tracked service, as we cannot be held responsible for return packages lost in transit.
As with refused shipments, overseas returns may be subject to duties and taxes which are at all times the purchaser’s responsibility. As afteheels.com accepts no liability for customs duties and/or taxes that may be levied for items returned to the UK, you should ensure that you correctly complete the shipping documents - please ensure you clearly identify the item as a “Stock Return” to avoid unnecessary duties or taxes.
If any of the above isn’t clear please get in touch - we’re here to help! Simply drop us a line at hello@afterheels.com & we’ll do our best to answer your questions in a concise & timely manner.
Many thanks from the afterheels® team.